Ozark Compost & Swap
Privacy Policy
Effective Date: October 14, 2026
Ozark Compost & Swap ("OCS," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, prospective customers, and website visitors.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information through our website, compost collection services, subscription programs, customer communications, and related business activities.
This policy applies to our website at https://ozarkcompost.com and the services we provide.
IMPORTANT NOTICE REGARDING SMS MESSAGING DATA
Ozark Compost & Swap does not sell or share customer mobile phone numbers, SMS opt-in information, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes.
SMS consent information is used to administer our messaging programs and may be processed by authorized service providers when necessary to deliver messages, maintain communication systems, or provide related customer support.
We do not authorize service providers to use SMS consent information for their independent marketing activities.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
We may collect the following categories of information:
Personal and Account Information
- First and last name
- Email address
- Telephone number
- Residential or business address
- Account registration information
- Subscription preferences and service history
- Billing and transaction information
Payment Information
When customers purchase products or enroll in subscription services, payment information is processed through our e-commerce and payment service providers, including Shopify and its supported payment processors.
OCS may receive transaction details, payment status, and limited payment-method information necessary to administer customer accounts. Full payment card information is handled by the applicable payment processor.
Website and Technical Information
When visitors use our website, certain information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser and device information
- Website pages visited
- Website usage and interaction information
- Cookies and similar tracking technologies
- Referral sources and marketing campaign interactions
Customer Communications
We may collect and retain records of customer inquiries, website chat conversations, email communications, SMS communications, customer support requests, and feedback.
SMS Consent Information
When individuals opt in to receive SMS communications, we may collect and maintain:
- Telephone number
- Date and time of consent
- Method and source of consent
- Applicable messaging preferences
- Records of opt-in and opt-out activity
- Consent disclosures associated with the enrollment process
These records help us administer our messaging programs and document customer communication preferences.
2. How We Use Your Information
Ozark Compost & Swap uses personal information for legitimate business purposes, including:
- Providing residential and commercial compost collection services
- Managing customer accounts and subscriptions
- Processing purchases, payments, and billing
- Coordinating compost collection and service delivery
- Responding to customer questions and service requests
- Providing information about our products and services
- Sending marketing and promotional communications when appropriately authorized
- Improving our website, customer experience, and business operations
- Analyzing marketing performance and website activity
- Preventing fraud and protecting the security of our systems
- Maintaining communication preferences and consent records
- Complying with applicable legal and regulatory obligations
We use personal information for purposes consistent with this Privacy Policy and applicable law.
3. SMS Messaging and Consent
Marketing and Promotional Communications
Ozark Compost & Swap uses GoHighLevel (GHL) and related messaging services to communicate with prospective and existing customers who have provided appropriate consent.
These communications may include:
- Special offers and promotional campaigns
- Information about composting services
- Customer acquisition and signup opportunities
- Responses to prospective customer inquiries
- Pricing information and sales-related conversations
- Follow-up communications with individuals who have requested information and authorized applicable messaging
Opt-In and Consent
Customers and prospective customers may voluntarily enroll in our SMS marketing program through designated website forms or other authorized consent methods.
Consent to receive marketing text messages must be affirmatively provided.
Simply providing a telephone number, submitting a general inquiry, or purchasing a service does not automatically constitute consent to receive promotional SMS messages.
Consent to marketing text messages is not required as a condition of purchasing any product or service from Ozark Compost & Swap.
GHL maintains SMS consent records. These records may include the date, time, source, and scope of consent, as well as subsequent opt-out activity.
Message Frequency
Message frequency varies depending on marketing campaigns, promotional activity, and customer interactions.
Message and Data Rates
Message and data rates may apply according to your wireless carrier and service plan.
Opt-Out Instructions
You may unsubscribe from our GHL SMS messaging program at any time by replying STOP to a message from that program.
After an opt-out request is processed, you will receive confirmation and no further marketing messages will be sent through that program unless you provide renewed consent.
Help and Support
For assistance with SMS communications, reply HELP or contact:
Email: service@ozarkcompost.com
Phone: 479-225-2904
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Operational Service Notifications
Ozark Compost & Swap may use separate service management platforms, including OptimoRoute, to deliver operational communications related to compost collection and service coordination.
These operational communications are administered separately from the GHL promotional SMS messaging program. Applicable consent and opt-out requirements remain in effect for each messaging program.
4. Information Sharing and Disclosure
Ozark Compost & Swap does not sell customer contact information or share customer mobile information or SMS consent records with third parties or affiliates for their independent marketing or promotional purposes.
We may disclose limited personal information in the following circumstances:
Service Providers
We work with third-party service providers that support our operations, including:
- Shopify and payment processing providers
- Customer relationship management and communication platforms
- SMS messaging and delivery providers
- Route management and service coordination systems
- Website hosting and technical support providers
- Analytics and marketing technology providers
These providers may process personal information as necessary to perform services on our behalf, subject to applicable contractual obligations and data protection requirements.
SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors providing support services, such as customer service and SMS delivery, is permitted only to the extent necessary to provide those services.
SMS opt-in data and consent records are excluded from other information-sharing categories and will not be shared with third parties for their independent use.
Legal Requirements
We may disclose information when required by applicable law, valid legal process, or lawful government requests, or when reasonably necessary to protect legal rights, safety, and security.
Business Transfers
If OCS undergoes a merger, acquisition, restructuring, or sale of business assets, certain business information may be transferred as permitted by applicable law.
SMS consent records will not be transferred or used to authorize unrelated third-party marketing activities.
5. Data Security and Retention
Ozark Compost & Swap takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
These measures may include access controls, secure service providers, account authentication, and safeguards appropriate to the information being processed.
We retain personal information for as long as reasonably necessary to provide services, maintain business records, administer customer relationships, document communication consent, resolve disputes, and meet applicable legal obligations.
When information is no longer reasonably required, we take appropriate steps to delete, de-identify, or securely retain it as required by law.
No method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Support website functionality
- Maintain shopping carts and customer sessions
- Understand website traffic and visitor behavior
- Improve website performance and customer experience
- Evaluate marketing campaigns and advertising effectiveness
Certain cookies are necessary for the operation of our website, while others may support analytics, advertising, or personalization.
Visitors may manage cookies through their browser settings and, where available, website privacy controls.
Disabling certain cookies may affect website functionality.
7. Your Privacy Rights and Choices
Depending on applicable law, individuals may have rights regarding their personal information, including the ability to:
- Request access to personal information we maintain
- Request corrections to inaccurate information
- Request deletion of certain personal information
- Withdraw previously provided communication consent
- Opt out of marketing communications
- Request information about how personal information is used or disclosed
Requests may be subject to applicable legal exceptions and identity verification requirements.
Email Marketing
You may unsubscribe from promotional emails by following the unsubscribe instructions included in those messages.
SMS Marketing
You may opt out of SMS marketing messages by replying STOP.
Privacy Requests
To submit a privacy-related request, contact service@ozarkcompost.com.
8. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.
9. Third-Party Websites and Services
Our website may contain links to websites, services, or platforms operated by third parties.
These third parties may maintain their own privacy policies and information practices.
Ozark Compost & Swap is not responsible for the privacy practices of independently operated third-party websites.
We encourage visitors to review the applicable privacy policies before providing personal information.
10. Changes to This Privacy Policy
Ozark Compost & Swap may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or legal obligations.
Updated versions will be published on our website with a revised effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
11. Contact Information
If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact:
Ozark Compost & Swap
Website: https://ozarkcompost.com
Email: service@ozarkcompost.com
Phone: 479-225-2904
Location: Northwest Arkansas, United States
12. Related Policies
For additional information regarding the use of our website, subscription services, and SMS communications, please review our Terms and Conditions:
https://ozarkcompost.com/pages/terms-condition
This Privacy Policy describes our information practices. Consent to receive marketing communications is collected separately where required by law.