Frequently Asked Questions



1. WHAT CAN BE COMPOSTED?

Check out the list of acceptable and non-acceptable compostable items here.

 

2. WHY COMPOST?

Simple! Composting diverts food waste away from landfills and helps preserve the natural beauty of our community. By redirecting our food waste away from landfills, we help reduce potent methane gasses that are created when food is trapped under piles of trash. Food is not biodegradable when it’s surrounded by heaps of plastic and Styrofoam.

It’s estimated that 240 pounds of food waste is thrown out annually per household. 240 pounds! For the average U.S. household of four, food waste translates into an estimated $1,350 to $2,275 in annual losses. Just think if you would have put that kind of money into GameStop!?
Let’s allow nature to do her job and be a part of the solution!

Source (PDF):  Wasted: How America Is Losing Up to 40 Percent of Its Food from Farm to Fork to Landfill 
Published by NRDC

 

3. WHERE DOES MY COMPOST GO? 

After pick-up, the food waste from your compost bucket is dropped off at a local composting facility. From there, the food waste and other compostable items are processed for a specified duration, eventually turning into nutrient rich soil that our gardens and farmer’s fields thrive on.

 

4. HOW DOES THE SWAP PROGRAM WORK?

The swap program focuses on reducing household waste items by partnering with sustainable businesses to provide reusable products. As a customer of the compost pick-up program, the swap program allows our members to purchase eco-friendly products on our website that are delivered on the day of your weekly or bi-weekly compost pick-up.

These items include hand soap, all-purpose cleaner and other rotational products, all provided in reusable containers. Once you’ve used up all of the product, hop on our website to order another, set the empty container out with your weekly or bi-weekly compost, and we’ll drop off a newly refilled container of product! Easy as pie. 

 

5. HOW DO I KNOW WHEN MY COMPOST PICKUP DATE IS?

After signing up, members will receive a confirmation email stating their designated pickup date. This will be dependent on your location and which composting plan was chosen.

Pickup will happen Monday through Friday, 7:00am to 6:00pm. You will receive a text message reminder the night before your pick-up date, as well as a day-of message with an ETA for your compost pick-up/swap product delivery.

Please allow 1-2 weeks for compost buckets to arrive at your home and pick-up services to start.

 

6. HOW DO I KNOW IF THE SERVICE INCLUDES MY LOCATION?

Check out the map of our service areas here.  As interest and demand grows, our areas of service will too.  Check back with us shortly if you don’t currently see your location shown. 

 

7. WHAT HAPPENS IF I FORGET TO PLACE MY COMPOST BUCKET OR SWAP EMPTIES OUTSIDE ON MY PICK-UP DAY?

Life happens, we get it. Shoot us an e-mail and we’ll reschedule you on the next available route. Keep your eye out for text alert pick-up reminders on your scheduled service day.

 

8. WHAT HAPPENS IF WE CAN’T PICK UP DUE TO WEATHER ISSUES?

The safety of our drivers and the public is our #1 priority.
You will be notified via text alert if and when your pick-up needs to be rescheduled due to weather.
We will do our best to accommodate next day pick-ups if Mother Nature allows.

 

9. What is the coffee refill program?

Need that caffeine fix? We’ll help solve that problem with the ease of fresh coffee delivery! Customers who utilize the Ozark Compost & Swap services are eligible for Airship coffee delivery. First, purchase your canister on our website or at any Airship location. After you’ve purchased a canister with the desired coffee bean (one-time or subscription), we’ll deliver to your doorstep on your designated compost pickup day. Once you’ve crushed all that fresh coffee, order your next desired coffee bean or let your subscription do the work. Leave your empty canister on your doorstep with your compost bucket on your designated pickup day and we’ll refill your canister. DON’T FORGET to put your used coffee beans in your compost bucket!

 

10. What if I already own an Airship or Ozark Compost & Swap coffee refill canister?

Perfect! If you already own an Airship or Ozark Compost & Swap canister, there is no need to purchase a new one. Place a one-time or subscription coffee order on our website, place your canister on your doorstep with your composted bucket, and we’ll fill ‘er up with your coffee beans.

 

11. Am I responsible for maintaining and keeping my bucket clean?

NO!  We take care of the dirty work.  We'll pickup your bucket and leave you with a clean one!

 

12. Will my compost pickup always be the same day?

Yes, your weekly or bi-weekly compost pickup will always be on the same day based on your membership. If something changes, you will be notified ahead of time!


GETTING STARTED
Select a composting plan  that fits your needs and kick starts your journey to helping us protect and preserve Northwest Arkansas.